Returns & Refunds
Thoughtful support when plans change.
We want every Furlune order to feel right for your everyday pet routine. If something is not as expected, our team is here to review your return or refund request and help you understand the next steps.
A Clear Starting Point
Before requesting a return
Keeping the product, packaging and order information together helps us understand your request more clearly and provide the most appropriate guidance.
Keep your order details handy
Include your order number and the email used at checkout when contacting our team so we can identify the correct purchase.
Tell us what happened
Share a clear description of the item and the reason for your request. Photos can also be helpful when the condition of an item needs to be reviewed.
Wait for return guidance
Please contact us before sending an item back. Our team will review the request and provide the relevant instructions when a return is appropriate.
Care From Order to Home
A fair review for everyday pet essentials.
Return and refund requests can vary depending on the product, its condition and the circumstances of the order. Instead of making assumptions, we review the information you provide and guide you from there.
- Keep the item and original packaging available while your request is reviewed.
- Do not send a package back before receiving return guidance from Furlune.
- Provide accurate order information to help avoid unnecessary delays.
- For damaged, incorrect or unexpected items, include clear details when contacting us.
Simple Support Flow
How a request works
Start by contacting Furlune. We will use the information you provide to review the order and explain the appropriate next step.
Reach our team
Contact us with your order number, the item involved and a short description of what you need help with.
Contact Furlune →We review the details
Our team reviews the information connected with your order and may ask for additional details when they are needed to assess the request.
Follow the next steps
When a return or refund is applicable, follow the instructions provided by our support team so the request can continue smoothly.
Helpful Details
Returns and refunds, explained
The information below is designed to help you understand how to prepare a request without making assumptions about a specific order.
Return review
Condition matters
Product condition, packaging and the circumstances surrounding the order can all be relevant when a return request is reviewed.
Keep the product and available packaging together until our team has provided instructions.
Refund review
Refunds follow an approved review
When a refund is applicable, the details of your request and order are reviewed before the refund process moves forward.
Processing by financial institutions can vary after a refund has been issued.
Order issue
Something arrived differently?
If an item arrives damaged, incorrect or different from what you expected, contact us and describe the issue as clearly as possible.
Photos of the item or packaging may help us better understand the situation.
Need assistance?
Talk with Furlune
For help with an existing order, return request or refund question, reach us through our contact page or by email.
Common Questions
A little more clarity.
These answers cover the practical information most useful when starting a return or refund request.
Ask FurluneShould I send my item back immediately?
Please contact Furlune before sending an item back. Our team can first review the order information and provide the appropriate instructions.
What information should I include in my request?
Include your order number, the email used for the order, the product involved and a clear description of the issue. Relevant photos can also help when reviewing product condition.
What if my order arrived damaged or incorrect?
Contact us with the order details and describe what arrived. Keeping the product and packaging available can help our team understand the situation.
When will I receive return instructions?
Return instructions are provided after the relevant order information has been reviewed and a return is determined to be appropriate.
How are refunds handled?
When a refund applies to a reviewed request, the refund process follows the outcome communicated by our support team. Financial institution processing times can vary after a refund has been issued.
How can I contact Furlune about an order?
Use our contact page, email info@furlune.lol or call 7818305370 with your order information available.
Here When You Need Us
Need help with a Furlune order?
Send us your order details and a clear description of what happened. Our team will review your request and help you understand the appropriate next step.